Emerald Telecom

Phone System

Emerald Phone System is a highly efficient telephone system, designed to maximise your business’s call handling capabilities and automate all your call handling processes. With Emerald Phone Systems you can accept office calls from anywhere, be it at your desk, or while working at home or remotely. With IVR you can increase your call attendance by up to 65%. With our exclusive mobile application, compatible with VOIP software, you can review and monitor all customer communication. Auto attendance and call recording integration are just a few of the features that Emerald telecom has that are designed to improve your ROI. You can also accept, review, and monitor all customer communication via Emerald’s exclusive mobile application; compatible with VOIP software. For no additional cost, your business can also get multiline communication via Emerald Phone Systems.

Features of Emerald Phone System

Integrated Recording

Real-time call recording made for every call. You can playback any recording at any time, and each recording is attached directly to the relevant booking. Recordings can be emailed directly to customers when dealing with queries/complaints.

Auto Attend

With the Emerald Phone system, you can have your calls passed straight through to call handlers, dramatically reducing the amount of missed calls your office experiences.

Integrated Caller ID

Emerald phone system displays all incoming caller details alongside the caller’s booking history. Customers can also speak directly to the driver if they request.

Operate from Anywhere

VoIP connectivity allows you to work from anywhere in the world, giving you the flexibility to work from home or remotely.

Driver Connect

With the Emerald phone system, your drivers can call customers from the registered officer telephone number to inform them of updated arrival times, or journey delays.

ABOP

With the Emerald phone system call waiting, customers can get updated ETAs if the call handler is busy with a new booking.

Call Statistics Wall Board

Emerald phone system provides real-time visual representations of your office’s performance and data. It also monitors all aspects of your call handler’s efficiency.

Smart Phone Compatibility

Emerald phone system is compatible with software VoIP phones and existing PCs and Laptops. Emerald phone system offers your business an entirely software-based solution.

Benefits of Emerald Phone System

IVR

IVR answers incoming calls whilst using Caller ID to suggest the most efficient pickup spots for customers based on their history, it then automatically makes the booking via the internal phone system. Callers can make bookings quickly with no need to wait for a call handler. Callers can also choose to talk directly to a call handler at any time.

Integrated Recording

Real-time call recordings are made for every call. You can playback any recording at any time. Each recording is attached directly to the relevant booking. Recordings can be emailed directly to customers for queries/complaints.

VoIP SIP Lines

You can get multiple numbers and lines at no extra cost, and without any need for installation. No more out of area calls! Use any number and save up to 50% on your monthly bills!

Get In touch with us today



      Cloud-Based Bookings and Dispatch Systems for taxi, limo, and chauffeur businesses offering advanced software features with automation.

      Contact Info

      910 Foulk Road, Suite 201 Wilmington, DE 19803

      Eurosoft Tech PTY LTD        Level 1,8 Beulah Road. Norwood SA5067 

       

      Eurosoft Tech  LTD        Green Lion Sant Bartomeu,N1 Sitges ,Barcelona 08870

       

      Rays House Business Centre, North Circular Road,  London, NW10 7XP 

       Rays House Business Centre,  North Circular Road. London, NW10 7XP  

       Email: sales@cabtreasure.com