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Emerald Telecom
Phone System
Emerald Phone system is a highly efficient telephone system. Its purpose is to maximize your business’s call handling capabilities and automate the call handling process. You can accept office calls from anywhere be it from your desk or when you are working from home. With IVR you can increase your call attendance up to 65%. Accept, review and monitor all customer communication via Emerald’s exclusive mobile application; compatible with VOIP software. Auto attendance and call recording integration are just a few of the ways that Emerald telecom can improve your ROI. You can also accept, review and monitor all customer communication via Emerald’s exclusive mobile application; compatible with VOIP software.You can get multiline at no additional cost.
Features of Emerald Phone System
Integrated Recording
Real-time call recording made for every call. You can playback any recording at any time and each recording gets attached directly to the relevant booking. Email recordings directly to customers for queries/complaints.
Auto Attend
With the Emerald phone system, you can get calls passed straight through to call handlers which dramatically reduces the amount of missed calls your office gets.
Integrated Caller ID
Emerald phone system displays all incoming caller details with a booking history. If requested customers can even speak directly with the driver.
Operate from Anywhere
VoIP connectivity allows you to work from anywhere in the world and can give flexibility to work from home.
Driver Connect
With the Emerald phone system, your drivers can call customers from the registered office telephone number to inform them of arrival updates or journey delays.
ABOP
With the Emerald phone system call waiting customers can get updated ETA if the call handler is busy with a new booking.
Call Statistics Wall Board
Emerald phone system provides a real-time visual representation of your office performance and data. It monitors all aspects of your call handler's efficiency.
Smart Phone Compatibility
Emerald phone system is compatible with software VoIP phones and exciting PCs and Laptops. Offering entirely software base solution.
Benefits of Emerald Phone System
IVR
IVR answers incoming calls and uses Caller ID to suggest the most popular pickup places for customers based on their history to automatically make booking via the phone system. Callers can make booking quickly with no waiting for a call handler. Callers can choose to talk to a call handler at any time.
Integrated Recording
Real time call recording made for every call.You can play back any recording at any time. Each recording gets attached directly to the relevant booking instantly. Email recordings directly to customers for queries/complaints.
VoIP SIP Lines
You can get multiple numbers and lines at no additional cost and even without installation. No out of area calls, use any numbers and y save up to 50% of your monthly bills.
Get In touch with us today
Contact Info
Eurosoft Tech Limited 910 Foulk Road, Suite 201 Wilmington, DE 19803
Eurosoft Tech PTY LTD Level 1,8 Beulah Road. Norwood SA5067
Eurosoft Tech Limited Rays House Business Centre, North Circular Road, London, NW10 7XP sales@cabtreasure.com
Eurosoft Tech Limited Rays House Business Centre, North Circular Road. London, NW10 7XP sales@cabtreasure.com
