Emerald Telecom
Phone System
Emerald Phone System is a highly efficient telephone system, designed to maximise your business’s call handling capabilities and automate all your call handling processes. With Emerald Phone Systems you can accept office calls from anywhere, be it at your desk, or while working at home or remotely. With IVR you can increase your call attendance by up to 65%. With our exclusive mobile application, compatible with VOIP software, you can review and monitor all customer communication. Auto attendance and call recording integration are just a few of the features that Emerald telecom has that are designed to improve your ROI. You can also accept, review, and monitor all customer communication via Emerald’s exclusive mobile application; compatible with VOIP software. For no additional cost, your business can also get multiline communication via Emerald Phone Systems.
Features of Emerald Phone System
Integrated Recording
Real-time call recording made for every call. You can playback any recording at any time, and each recording is attached directly to the relevant booking. Recordings can be emailed directly to customers when dealing with queries/complaints.
Auto Attend
With the Emerald Phone system, you can have your calls passed straight through to call handlers, dramatically reducing the amount of missed calls your office experiences.
Integrated Caller ID
Emerald phone system displays all incoming caller details alongside the caller’s booking history. Customers can also speak directly to the driver if they request.
Operate from Anywhere
VoIP connectivity allows you to work from anywhere in the world, giving you the flexibility to work from home or remotely.
Driver Connect
With the Emerald phone system, your drivers can call customers from the registered officer telephone number to inform them of updated arrival times, or journey delays.
ABOP
With the Emerald phone system call waiting, customers can get updated ETAs if the call handler is busy with a new booking.
Call Statistics Wall Board
Emerald phone system provides real-time visual representations of your office’s performance and data. It also monitors all aspects of your call handler’s efficiency.
Smart Phone Compatibility
Emerald phone system is compatible with software VoIP phones and existing PCs and Laptops. Emerald phone system offers your business an entirely software-based solution.
Benefits of Emerald Phone System
IVR
IVR answers incoming calls whilst using Caller ID to suggest the most efficient pickup spots for customers based on their history, it then automatically makes the booking via the internal phone system. Callers can make bookings quickly with no need to wait for a call handler. Callers can also choose to talk directly to a call handler at any time.
Integrated Recording
Real-time call recordings are made for every call. You can playback any recording at any time. Each recording is attached directly to the relevant booking. Recordings can be emailed directly to customers for queries/complaints.
VoIP SIP Lines
You can get multiple numbers and lines at no extra cost, and without any need for installation. No more out of area calls! Use any number and save up to 50% on your monthly bills!
Get In touch with us today
Contact Info
910 Foulk Road, Suite 201 Wilmington, DE 19803
Eurosoft Tech PTY LTD Level 1,8 Beulah Road. Norwood SA5067
Eurosoft Tech LTD Green Lion Sant Bartomeu,N1 Sitges ,Barcelona 08870
Rays House Business Centre, North Circular Road, London, NW10 7XP
Rays House Business Centre, North Circular Road. London, NW10 7XP
Email: sales@cabtreasure.com
